NAIPO A350 Massage Chair – AI Body Scan & S-L Track Massage

The NAIPO A350 massage chair was designed for daily relaxation and effective muscle recovery. With AI Body Scan, the S-L Track System, two zero-gravity positions, and heat therapy, you’ll enjoy a precise, personalized full-body massage—at home or in professional wellness centers.

Key Benefits

• AI Body Scan: automatically adjusts the massage to your body
• S-L Track System: Full-length spinal massage from the neck to the buttocks
• 12 automatic programs plus manual modes: Shiatsu, kneading, tapping, and air pressure massage—all individually adjustable
• Heat therapy for the lower back and feet, combined with two zero-gravity positions to relieve pressure on the spine
• Adjustable: extendable leg section (+20 cm) and 11 adjustable shoulder positions
• Bluetooth 3D surround sound and ambient LED lighting in a modern capsule design
• Wall-Saving Sliding System: Requires only 5 cm of clearance from the wall

Technical Specifications

Applications

For people with back and muscle tension, athletes seeking faster muscle recovery, and working professionals with stressful daily routines—at home, in the office, or in professional wellness centers.

What's Included

• NAIPO A350 Massage Chair
• User Manual
• Product Manual and Spec Sheet
• Optional: White-Glove Installation in Germany

Frequently Asked Questions (FAQ)

What does the AI Body Scan do?
The AI Body Scan automatically detects your body shape and adjusts massage positions and intensity accordingly.

How much space does the massage chair require?
Thanks to the wall-saving sliding system, the chair only needs about 5 cm of space between itself and the wall.

Is the massage chair suitable for tall people?
Yes, the NAIPO A350 is suitable for users between 150 and 195 cm in height—the leg rest can be extended by 20 cm.

How long does assembly take?
Assembly takes only 10 to 15 minutes; a white-glove installation service is available as an option in Germany.

The NAIPO A350 combines modern technology with easy-to-use controls—professional massage right in your own home.

Returns & Cancellations

Customers may return their order within 14 days of receiving the merchandise, provided it is a physical product and the item is returned complete, properly packaged, and in suitable condition. The official NAIPO Terms and Conditions specify a 14-day return policy for physical products.

To request a return, please contact us in advance via email:

customersuccess@kraftathlet.de

Please include your order number, your full name, and the reason for the return in your message. Our customer service team will then provide you with all further information regarding the return.

The merchandise must be returned securely packaged. Accessories, instructions, inserts, free items, and all components belonging to the product must be included in their entirety.

Personalized products, special items, services, digital content, and certain non-physical bookings may be excluded from cancellation or refund, provided this is permitted by law or specified on the respective product or service page.

Refunds

Once the return is received, the merchandise will be inspected. If the return is approved, the refund will be issued via the original payment method.

Refunds are typically processed after the returned merchandise is received and inspected. Depending on the payment provider, it may take a few additional business days for the amount to appear in your account.

Products showing signs of use, damage, missing accessories, incomplete packaging, or missing components may be excluded from a full refund or may only be partially refunded.

Additional shipping costs beyond standard delivery, as well as return shipping costs, may be excluded from the refund unless otherwise required by law or expressly confirmed by our customer service.

Damaged, Defective, or Incomplete Products

If a NAIPO product arrives damaged, defective, or incomplete, please contact us as soon as possible at:

customersuccess@kraftathlet.de

Please provide us with your order number, a brief description of the problem, and clear photos or videos. This will allow us to review the case more quickly and offer an appropriate solution.

Depending on the situation, we may offer replacement parts, repair assistance, a replacement unit, pickup for inspection, a replacement shipment, or a refund.

Warranty & Guarantee NAIPO products generally come with a 24-month statutory warranty from the date of purchase covering defects in materials and workmanship. NAIPO also offers services such as repair services, replacement parts, pickup for more complex cases, and replacement units if processing takes longer than 30 days.

The warranty covers defects that occur during normal and proper use. In the event of a valid warranty claim, depending on the situation, a repair, delivery of replacement parts, replacement of the product, or another appropriate solution may be offered.

The warranty does not cover damage caused by improper use, mishandling, external influences, unauthorized repairs, normal wear and tear, wear-and-tear parts, consumable parts, or damage resulting from failure to follow the operating or care instructions.

A 1-year statutory warranty may apply to used or refurbished products, provided this is specified by the manufacturer or indicated on the respective product page.

Warranty Claim Process

For warranty or guarantee inquiries, please contact us at:

customersuccess@kraftathlet.de

Please send us the following information:

Order number
Product name or model
Brief description of the issue
Photos or a short video of the problem
If available: Product serial number or model number

After reviewing your request, we will let you know the next steps. Depending on the situation, we may offer a replacement part, repair, pickup, exchange, or refund.

Naipo is a wellness brand headquartered in Hamburg with a development center in Shenzhen, China. The company specializes in making massage and relaxation products accessible to the mass market. Naipo’s philosophy is to combine German quality standards with Asian innovation and efficient manufacturing.