✉️ Customer service: customersuccess@kraftathlet.de | Sales advice: beratung@kraftathlet.de | WhatsApp advice

0800 000 8929 Deutsch

Reviews on Google 0800 000 8929 · Mon–Fri 9 a.m.–5 p.m. Hire Purchase & Leasing · monthly instead of all at once

Beware of fake shops: Here you can shop safely at Kraftathlet

There are websites that copy our name, product images, product descriptions and prices without permission and promise alleged discounts of 40% or more. These sites have nothing to do with us. Those who order and pay there usually receive no goods – and we can neither deliver nor issue a refund, because no contract is formed with us.

This is where you buy from Kraftathlet for real

Online shop: only at www.kraftathlet.de (including language versions such as /en).
Offers and invoices: only from email addresses ending in @kraftathlet.de, @kraftathlet.com or @kraftathlet.eu.
Telephone: +43 670 3059180 (office) or toll-free 0800 000 8929
WhatsApp: +43 665 67105401
Bank transfers: only to the account specified by us in your order confirmation or invoice.

We do not sell via Amazon, eBay or other marketplaces and have authorized no one to sell in our name.

How to recognize a fake shop

Prices far below the usual price, often with a crossed-out "original price".
Legal notice with incorrect details: no registration number, incomplete telephone number, VAT ID with the wrong number of digits, address does not match the country.
Domain registered only a few weeks ago.
If in doubt: briefly ask us via WhatsApp or telephone before you pay.

Fake shops known to us

walkingmats.com – uses our product names, product images and prices without permission and is not affiliated with us (as of 25 September 2026). The site has been reported to the authorities and platforms.

Already paid a fake shop?

Contact your bank or payment provider immediately (e.g. PayPal Buyer Protection, credit card chargeback).
File a report with the police – online via your state's online police station.
Report the shop to the consumer protection agency (Fake Shop Finder) or in Austria to Watchlist Internet.
Send us the link at support@kraftathlet.eu – this way we can warn other customers.

Legal notice: see our Terms and Conditions, section "Official Distribution Channels".

Frequently Asked Questions

Answers before the quote

Delivery, payment, financing and service — the points to settle before an investment decision.

We deliver to the entire European Union. Our focus is the DACH region — Germany, Austria and Switzerland — because that is where we built our own freight, installation and service partners.

For deliveries to other EU countries we quote freight and installation per project. Tell us the delivery address, floor and access situation — both will then be priced in your quote.

That depends on the device and the model you choose. Once we've checked availability, we'll confirm the delivery date with you in writing.

For custom models, specific color and upholstery requests, or complete studio furnishings, we’ll schedule the delivery date together with you. We’ll confirm the delivery date in writing in your order confirmation.

We'll get back to you as soon as the delivery date is set.

You'll be given a realistic delivery date, and then you can decide for yourself whether to wait, switch to an available model, or cancel your request.

The following payment methods are available at checkout:

Credit and debit cards — Visa, Mastercard, American Express, Maestro and UnionPay.
Digital wallets — Apple Pay, Google Pay and Shop Pay.
Local payment methods in Europe — Bancontact (Belgium), iDEAL and Wero (Netherlands), Przelewy24 (Poland) and MobilePay.
Bank transfer — for studio equipment, a deposit on order and the balance before shipping.
Instalments via PayPal — for eligible customers.
Hire purchase and leasing through our financing partner.

For larger orders, we recommend bank transfer or financing, as credit card and digital wallet limits are often lower than that.

Yes. With hire purchase or leasing you spread the investment over monthly instalments instead of paying it all at once. With hire purchase, the equipment becomes yours at the end of the term.

Upon request, we'll include the terms directly in the quote so you can see the purchase price and monthly payment side by side. You can find all the details and a calculator under Leasing & Hire Purchase.

Phone: Monday to Friday, 9:00–17:00 (CET) at 0800 000 8929 — toll-free from Germany.

WhatsApp: You can also reach us outside of business hours at +43 665 67105401.

E-Mail: beratung@kraftathlet.de for quotes and advice; customersuccess@kraftathlet.de for service and post-purchase inquiries.

You can return your order within 30 days of receipt. To do so, the merchandise must be unused and in its original packaging—for commercial equipment, this is a requirement for it to be resalable.

Please notify us in advance if you wish to return an item so that we can arrange for its return. The full terms and conditions are outlined in our Return Policy.

Yes. Upon request, we’ll handle transportation to the installation site—including transport to the appropriate floor—as well as setup, functional testing, training for your team, and disposal of the packaging materials—even in buildings without a ramp or freight elevator.

Tell us the floor, door width, and elevator situation, and we'll include the delivery location and price in the quote instead of it being a surprise on delivery day.

Production of your devices begins once you make a down payment. Once they're ready, you pay the balance before we ship them.

We'll discuss special terms and financing options—such as leasing or rent-to-own—directly with you.

The vast majority of our clients are studios, medical practices, hotels, and institutions. You will receive a proper invoice showing the applicable sales tax.

For intra-Community deliveries to businesses with a valid, verifiable VAT ID number, we bill using the reverse-charge procedure. We assist public contracting authorities by providing the compliance and procurement documents required internally.

Can't find your question here?

Send us a floor plan or room measurements and tell us what you want to do with the space. You'll receive an estimate before we discuss equipment.

Discuss your project 0800 000 8929