✉️ Customer Service | Buying Guide | WhatsApp Consultation
4.89 / 5.00 · 2,800 reviews Trusted Shops 0800 000 8929 · Mon–Fri 9 a.m.–5 p.m. Hire Purchase & Leasing · Monthly payments instead of a lump sum

Achtung Fake-Shops: Hier kaufst du sicher bei Kraftathlet

Es gibt Websites, die unseren Namen, unsere Produktbilder, Produkttexte und Preise ohne Erlaubnis kopieren und angebliche Rabatte von 40 % und mehr versprechen. Diese Seiten haben nichts mit uns zu tun. Wer dort bestellt und bezahlt, bekommt in der Regel keine Ware – und wir können weder liefern noch erstatten, weil kein Vertrag mit uns zustande kommt.

Hier kaufst du echt bei Kraftathlet

  • Online-Shop: nur unter www.kraftathlet.de (inklusive Sprachversionen wie /en).
  • Angebote und Rechnungen: nur von E-Mail-Adressen mit der Endung @kraftathlet.de, @kraftathlet.com oder @kraftathlet.eu.
  • Telefon: +43 670 3059180 (Büro) oder gebührenfrei 0800 000 8929
  • WhatsApp: +43 665 67105401
  • Überweisungen: nur auf das Konto, das in deiner Auftragsbestätigung oder Rechnung von uns steht.

Wir verkaufen nicht über Amazon, eBay oder andere Marktplätze und haben niemanden autorisiert, in unserem Namen zu verkaufen.

So erkennst du einen Fake-Shop

  • Preise weit unter dem üblichen Preis, oft mit durchgestrichenem „Originalpreis“.
  • Impressum mit falschen Angaben: keine Registernummer, unvollständige Telefonnummer, USt-IdNr. mit falscher Stellenzahl, Adresse passt nicht zum Land.
  • Domain erst seit wenigen Wochen registriert.
  • Im Zweifel: Frag uns kurz per WhatsApp oder Telefon, bevor du bezahlst.

Uns bekannte Fake-Shops

  • walkingmats.com – verwendet unsere Produktnamen, Produktbilder und Preise ohne Erlaubnis und steht in keiner Verbindung zu uns (Stand: 25.09.2026). Die Seite ist bei Behörden und Plattformen gemeldet.

Schon bei einem Fake-Shop bezahlt?

  1. Kontaktiere sofort deine Bank oder deinen Zahlungsanbieter (z. B. PayPal-Käuferschutz, Kreditkarten-Rückbuchung).
  2. Erstatte Anzeige bei der Polizei – online über die Onlinewache deines Bundeslandes.
  3. Melde den Shop bei der Verbraucherzentrale (Fakeshop-Finder) bzw. in Österreich bei der Watchlist Internet.
  4. Schick uns den Link an support@kraftathlet.eu – so können wir weitere Kundinnen und Kunden warnen.

Rechtlicher Hinweis: siehe unsere AGB, Abschnitt „Offizielle Vertriebswege“.

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Frequently Asked Questions

Answers Before the Offer

Delivery, payment, financing, and service—these are the issues that should be clarified before making an investment decision.

We ship throughout the European Union. Our focus is on the DACH region—Germany, Austria, and Switzerland—because we have established our own freight forwarding, installation, and service partners there and can make binding delivery commitments.

For deliveries to other EU countries, we calculate shipping and installation costs on a project-by-project basis. Please let us know the delivery location, floor level, and access conditions—both of these details, along with the price, will be included in your quote.

If the item is in stock, please allow 7–10 business days from the date we receive your payment.

For custom models, specific color and upholstery requests, or complete studio setups, the delivery time may be longer. The binding delivery window is listed in your order confirmation—as a commitment, not an estimate.

We'll contact you before we process a payment.

You'll be given a realistic delivery date, and you can then decide for yourself whether to wait, switch to an available model, or cancel your order. We do not accept payment for items for which we cannot meet the delivery date.

The following payment methods are available at checkout:

  • Credit and debit cards — Visa, Mastercard, American Express, Maestro, and UnionPay.
  • Digital Wallets — Apple Pay, Google Pay, and Shop Pay.
  • Local payment methods in Europe — Bancontact (Belgium), iDEAL and Wero (Netherlands), Przelewy24 (Poland), and MobilePay.
  • Payment by bank transfer in advance — the standard for larger orders and studio equipment.
  • Payment in installments via PayPal — for eligible customers.
  • Hire purchase and leasing through our financing partner.

For larger orders, we recommend bank transfers or financing, as credit card and digital wallet limits are often lower than the order amount. Additional payment methods, including installment plans and BNPL options, are currently in development.

Yes. With hire purchase or leasing, you spread out the investment over monthly payments instead of paying it all at once. With hire purchase, the device becomes your property at the end of the term.

Upon request, we'll include the terms directly in the quote so you can see the purchase price and monthly payment side by side. You'll find all the details and a calculator under " Leasing & Rent-to-Own."

Phone: Monday through Friday, 9:00 a.m.–5:00 p.m. (CET) at 0800 000 8929 — toll-free from Germany.

WhatsApp: You can also reach us outside of business hours at +43 665 67105401.

Email: beratung@kraftathlet.de for quotes and advice; customersuccess@kraftathlet.de for service and post-purchase inquiries.

You may return your order within 30 days of receipt. To do so, the merchandise must be unused and in its original packaging—for commercial equipment, this is a prerequisite for it to be resalable.

Please notify us in advance if you wish to return an item so that we can arrange for its return. The full terms and conditions are outlined in our Return Policy.

Yes. Upon request, we’ll handle transportation to the installation site—including transport within the building, setup, functional testing, training for your team, and disposal of packaging materials—even in buildings without a ramp or freight elevator.

Tell us the floor, door width, and elevator situation, and we'll include the location and price in the quote instead of it being a surprise on delivery day.

The vast majority of our clients are studios, medical practices, hotels, and institutions. They receive a proper invoice showing the applicable sales tax.

For intra-Community deliveries to businesses with a valid, verifiable VAT ID number, we bill using the reverse-charge procedure. We assist public contracting authorities by providing the compliance and procurement documents required internally.

Can't find your question here?

Send us a floor plan or room measurements and tell us what you plan to do in that space. You'll receive an estimate before we discuss equipment.

Discuss the project 0800 000 8929