Studio Equipment for Pilates, Strength Training, and Recovery

We ship throughout the European Union. Our focus is on the DACH region—that is, Germany, Austria, and Switzerland—because we have established our own freight forwarding, installation, and service partners there.

For deliveries to other EU countries, we calculate shipping and installation costs on a project-by-project basis. Please let us know the delivery location, floor level, and access conditions. Both of these details, along with the price, will be included in your quote.

That depends on the device and the model you choose. Once we've checked availability, we'll confirm the delivery date with you in writing.

For custom models, specific color and upholstery requests, or complete studio furnishings, we’ll schedule the delivery date together with you. We’ll confirm the delivery date in writing in your order confirmation.

We'll get back to you as soon as the delivery date is set.

You'll be given a realistic delivery date, and then you can decide for yourself whether to wait, switch to an available model, or cancel your request.

The following payment methods are available at checkout:

• Credit and debit cards: Visa, Mastercard, American Express, Maestro, and UnionPay
• Digital Wallets: Apple Pay, Google Pay, and Shop Pay
• Local payment methods in Europe: Bancontact (Belgium), iDEAL and Wero (Netherlands), Przelewy24 (Poland), and MobilePay
• Bank Transfer: For studio equipment, a deposit is due upon order placement, and the balance is due before shipment.
• Installment payments via PayPal, for eligible customers
• Hire Purchase and Leasing Through Our Financing Partner

For larger orders, we recommend bank transfer or financing, as credit card and digital wallet limits are often lower than that.

Yes. With rent-to-own or leasing, you spread out the investment over monthly payments instead of paying it all at once. With rent-to-own, you take ownership of the device at the end of the term.

Upon request, we'll include the terms directly in the quote so you can see the purchase price and monthly payment side by side. You can find all the details and a calculator under Leasing & Hire Purchase.

Phone: Monday through Friday, 9:00 a.m. to 5:00 p.m. (CET) at 0800 000 8929; toll-free from Germany.

WhatsApp: You can also reach us outside of business hours at +43 665 67105401.

Email: beratung@kraftathlet.de for quotes and advice; customersuccess@kraftathlet.de for service and post-purchase inquiries.

You can return your order within 30 days of receipt. The merchandise must be unused and in its original packaging. For commercial equipment, this is a requirement for it to be resalable.

Please notify us in advance if you wish to return an item so that we can arrange for its return. The full terms and conditions are outlined in our Return Policy.

Yes. Upon request, we’ll handle transportation to the installation site—including transport to the appropriate floor—as well as setup, functional testing, training for your team, and disposal of packaging materials, even in buildings without a ramp or freight elevator.

Tell us the floor, door width, and elevator situation, and we'll include the delivery location and price in the quote instead of it being a surprise on delivery day.

Production of your devices begins once you make a down payment. Once they're ready, you pay the balance before we ship them.

We'll discuss special terms and financing options—such as leasing or rent-to-own—directly with you.

The vast majority of our clients are studios, medical practices, hotels, and institutions. You will receive a proper invoice showing the applicable sales tax.

For intra-Community deliveries to businesses with a valid, verifiable VAT ID number, we bill using the reverse-charge procedure. We assist public contracting authorities by providing the compliance and procurement documents required internally.