Kraftathlet Shipping Policy
Welcome to Kraftathlet! Here you'll find all the important information about our shipping policies, delivery times, and the delivery process.
1. Shipping Costs & Terms
Our goal is to offer free shipping for orders within Germany, Austria, and Switzerland. However, shipping costs may vary depending on the product's weight, order quantity, brand, and destination.
Our standard shipping costs depend on the total value of your order:
Germany, Austria, and Switzerland
- Up to €150: €9.90
- €150 – €500: €19.90
- €500 – €1,500: €49 (bulky items)
- €1,500 – €4,000: €99 (shipping)
- Starting at €4,000: €149 (Heavy Cargo Shipping)
Rest of Europe (EU)
- Up to €150: €14.90
- €150 – €500: €29
- €500 – €1,500: €69
- €1,500 – €4,000: €149
- 4,000 € and up: 219 €
Terms and conditions may vary for certain brands and product lines—you’ll always see the exact shipping costs for your order right at checkout before you pay.
In some cases, we are unable to guarantee free shipping. If this applies to your order, we will inform you in advance of any shipping costs. For shipments to other countries, we’d be happy to provide a customized quote—just contact us!
1a. Binding Nature of Shipping Costs
The shipping costs listed in Section 1 are estimates. Actual shipping costs depend on a variety of external factors beyond our control—including shipment volume, delivery address and accessibility, fuel and freight rates, availability of shipping partners, and seasonal fluctuations.
When you request a quote, we will review the actual costs associated with your specific order and provide you with a customized quote. Only the amount specified in the quote or order confirmation is binding—not the general estimates provided in these shipping guidelines.
2. Product Availability
Some of our products are custom-made for you and are not immediately in stock. Production time varies between 2 and 4 months, depending on the product size, quantity, and individual specifications. This applies in particular to:
- Custom-Made Products
- Orders for colors that are out of stock
- Products that are not currently in stock
3. Shipping Methods: Parcel Shipping & Freight Forwarding
Depending on the size and weight of your order, we offer two delivery options:
Package Shipping (Smaller Items): Accessories, ribbons, and compact equipment are delivered directly to your door, fully insured and with full tracking. You'll receive the tracking details via email as soon as your order leaves our warehouse.
Freight forwarding with curbside delivery (heavy & bulky items): Our freight partners (e.g., DB Schenker or Dachser) deliver reformers, power racks, or complete gym equipment via freight forwarding service right to your curb. Unloading is done safely using a forklift.
Here's how the shipping process works:
- We'll process your order and check availability.
- The shipping company will pick up the shipment—you'll receive tracking details as soon as it's scheduled.
- The shipping company will call you to arrange a 4–6-hour delivery window.
- Your order will be safely unloaded to street level using a loading dock.
4. Important: Assembly and installation are not included
Please note that our standard delivery is limited to the curb or property line. Carrying the items into the building, transporting them to upper floors, and setting up or assembling your equipment are additional services subject to a fee and are not automatically included in the delivery price.
If you do not live on the ground floor and are ordering a heavy machine, we strongly recommend that you contact us before placing your order so that we can provide you with a customized quote for delivery to your room and/or our setup service.
Since the cost depends heavily on the type and number of machines, as well as local conditions (e.g., floor level, stairwell, elevator), we are unfortunately unable to provide a fixed price for this service. We currently offer this additional service exclusively within the DACH region (Germany, Austria, Switzerland).
👉 Feel free to contact us at support@kraftathlet.eu or via our live chat to receive a customized quote for your delivery and installation.
5. Delivery Times
Delivery times depend on the origin of the products:
- Products from the U.S.: 7–14 business days after production is complete
- Products from the EU: 5–7 business days after production is complete (plus or minus 3 days)
6. Production and Delivery Timeframes
Please note that all production and delivery times listed are estimates. In rare cases, external factors may cause delays. Should this occur, we will notify you immediately.
7. Shipping Updates & Tracking
We'll keep you updated throughout the entire shipping process:
✅ As soon as your order goes into production
✅ Once production is complete
✅ With a tracking number as soon as your package has been shipped
8. Sustainable Shipping
We are committed to eco-friendly shipping and partner with Cleanhub and Shopify’s carbon-neutral shipping program. This allows us to offset emissions and reduce plastic waste to promote sustainable logistics. 🌱♻️
9. Preparing for Delivery
- Unobstructed Access: Make sure a truck (7.5 metric tons or more) can reach your location.
- Get some help: For large items, it's a good idea to have a second person help you carry everything inside.
- Check first, then sign: Does the packaging look damaged? Make a note of it on the delivery slip and take photos.
10. Customs and Import Duties
Orders from non-EU countries may be subject to customs or import duties, which must be paid by the customer. We recommend checking with the relevant customs authorities in advance to find out about any additional costs.
11. Returns & Complaints
For details on our return and complaint policies, please visit our page:
👉 Return Policy at Kraftathlet
12. For Swiss Customers
Please note: All prices listed on our website do not include Swiss value-added tax (VAT). Swiss customers are responsible for paying the applicable Swiss VAT, as well as any customs duties and import taxes, which will be calculated and collected when your order is cleared through customs.
For more information on the process, please visit: https://www.kraftathlet.de/pages/lieferung-in-die-schweiz
13. Frequently Asked Questions About Delivery
Can I choose my own delivery date?
Not for standard package shipping. For freight deliveries, the freight carrier will call you to schedule a delivery time with you.
Will the delivery be brought inside?
Standard delivery ends at the curb. Delivery to your room or our setup service can be booked as an additional service for an extra charge—just contact us, and we’ll provide you with a quote.
What if I'm not home?
The delivery service will leave a notice for a redelivery. The carrier will schedule a new delivery time with you—please note that this may incur additional charges.
What if the order arrives damaged?
Shipping crates may show visible signs of wear during transit—in most cases, the machine itself is undamaged. If the packaging looks damaged, note this on the delivery receipt upon acceptance and take photos. If the machine itself is damaged, refuse the delivery and contact us immediately: All shipments are insured, and you will receive a replacement at no additional cost.
14. Contact & Customer Service
If you have any questions about your order or shipping, please feel free to contact us:
📧 Email: support@kraftathlet.eu
📞 Phone: +49 8000008929 (Mon–Fri, 8:00 a.m.–10:00 p.m.)
💬 Chatbot: Available directly on our website
📄 Contact form: Click here
Thank you for choosing Kraftathlet! We're doing everything we can to deliver your order as quickly and easily as possible. 🚀
We reserve the right to change these shipping policies at any time and without prior notice. It is the customer's responsibility to read and review the current policies before placing any order.