Seid ihr autorisierte Händler?

Yes, we are an authorized dealer for all the brands in our product line. All products are sourced directly from the manufacturer and come with a full manufacturer's warranty.

Kann ich Pakete oder Bundles individuell zusammenstellen?

Of course! You can put together your own custom bundles. Just contact us by email or phone, and we'll create a customized quote for you with attractive bundle discounts.

Versendet ihr auch außerhalb von Deutschland und Österreich?

We currently ship within Germany and Austria. For international inquiries, please contact our customer service team—we'll find a solution for you.

Wie funktioniert die Rückgabe?

You have a 14-day right to return. The products must be returned unused and in their original packaging. Just contact us, and we'll take care of the rest.

Wie erreiche ich euch?

You can reach us by email, phone, or through our contact form. Our team usually responds within 24 hours—often even sooner.

Bietet ihr Finanzierung an?

Yes, we offer flexible financing options—convenient and hassle-free. You can find all the details right at checkout, or contact us for a personalized quote.

Wie lange dauert die Lieferung?

Delivery typically takes 3–7 business days within Germany. For larger items such as power racks or treadmills, delivery may take a little longer, depending on availability.

Baut ihr die Geräte auf?

Yes, we offer a professional setup service. Just select this option at checkout, and our team will come directly to you and set everything up properly.

Was ist, wenn die Geräte nicht in meinen Raum passen?

No problem! Send us the dimensions of your room, and we'll give you free advice on choosing the right appliances. We'll make sure everything fits perfectly.

Kraftathlet Shipping Policy

Welcome to Kraftathlet! Here you'll find all the important information about our shipping policies so you know exactly how your order will be shipped.

1. Shipping Costs & Terms

Our goal is toofferfree shippingfororders withinGermany, Austria, and Switzerland. However, shipping costs mayvarydepending onthe product's weight, order quantity, brand, and destination.

In some cases, we are unable to guarantee free shipping. If this applies to your order, we will inform you in advance of any shipping costs that may apply.

We'd be happy to provide a customized quote for shipments to other countries—just contact us!

2. Product Availability

Some of our products are custom-made for you and are not immediately in stock.Production timevariesbetween2 and 4 months, depending onthe product size, quantity, and individual specifications. This applies in particular to:

Custom-Made Products
Orders for colors that are out of stock
Products that are not currently in stock

3. Delivery Times

Delivery times depend on the origin of the products:

Products from the U.S.:7–14business days after production is complete
Products from the EU:5–7business days after production is complete (plus or minus 3 days)

4. Production and Delivery Timeframes

Please note that all production and delivery times listedareestimates. In rare cases, external factors may cause delays. Should this occur, we will notify you immediately.

5. Shipping Updates & Tracking

We'll keep you updated throughout the entire shipping process:
✅ As soon as your order goes into production
✅ Once production is complete
✅ With atracking number as soon as your package has been shipped

6. Sustainable Shipping

We are committed toeco-friendly shippingandpartnerwithCleanhubandShopify’s carbon-neutral shipping program. This allows us to offset emissions and reduce plastic waste to promote sustainable logistics. 🌱♻️

7. Customs and Import Duties

Orders fromnon-EU countriesmaybe subject tocustoms or import duties, which must be paid by the customer. We recommend checking with the relevant customs authorities in advance to find out about any additional costs.

8. Returns & Complaints

For details on our return and complaint policies, please visit our page:
👉 Return Policy at Kraftathlet

9. For Swiss customers:

For orders to Switzerland, we use the services of meineinkauf.ch. This service handles customs clearance and delivery of your order. Any applicable customs duties, import taxes, and service fees are billed and collected directly by meineinkauf.ch. For more information on the process, please visit: https://www.kraftathlet.de/pages/lieferung-in-die-schweiz

10. Contact & Customer Service

If you have any questions about your order or shipping, please feel free to contact us:
📧Email:support@kraftathlet.eu
📞Phone:+49 8000008929 (Mon–Fri, 8:00 a.m.–10:00 p.m.)
💬Chatbot: Availabledirectlyon our website
📄Contact form:Click here

Thank you for choosing Kraftathlet!We'redoing everything we can to deliver your order as quickly and easily as possible. 🚀

We reserve the right to change these shipping policies at any time and without prior notice. It is the customer's responsibility to read and review the current policies before placing each order.

Shipping

Shipping Policy