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4.89 / 5.00 · 2,800 reviews Trusted Shops 0800 000 8929 · Mon–Fri 9 a.m.–5 p.m. Hire Purchase & Leasing · Monthly payments instead of a lump sum

Subscription Policy

This Subscription Policy ("Policy") explains how subscription purchases work in the Kraftathlet Store ("Kraftathlet," "we," "us"). It applies to all products in our store for which a subscription option is available.

1) How Subscriptions Work

  • If you select a subscription option at checkout, you authorize us to charge the payment method you provided on a recurring basis at the interval indicated at the time of purchase.

  • Your subscription will automatically renew unless you cancel it in accordance with this policy.

2) Prices, Taxes, and Shipping

  • Subscription prices (and any displayed subscription discount) are shown at checkout and may vary depending on the subscription option you select.

  • Taxes and shipping costs (if applicable) are calculated at checkout and may change over time, for example, based on your shipping address, shipping rates, and applicable tax regulations.

3) Order Confirmation and Receipts

  • After each successful payment, you will receive an order confirmation or receipt via email.

4) Manage, pause, or cancel your subscription

You can request to manage, pause, or cancel your subscription at any time by contacting us:

For verification purposes, we may request basic information (e.g., order number and the email address used during checkout).

5) Changes to the subscription

  • You can request changes to your subscription (e.g., delivery frequency, delivery address, or payment method) using the contact methods listed above.

  • Please submit any change requests as early as possible before the next renewal date so that they can be taken into account for the next shipment.

6) Failed Payments

If a recurring payment fails, we may attempt to charge your account again. If we are unable to process the payment, your subscription may be paused or canceled until a valid payment method is on file.

7) Out-of-stock items

We strive to keep subscription-based items in stock. If a customer orders a subscription product that is out of stock, we will attempt to contact the customer through all available communication channels (including email, phone, and WhatsApp) to inform them of the situation and discuss the next steps.

8) Returns and Refunds

Returns, refunds, and the handling of warranties/guarantees for subscription orders are governed by our general return and refund policy, as published on our website, unless mandatory legal provisions provide otherwise.

9) Updates to this Policy

We may update this policy from time to time to reflect operational, legal, or regulatory changes. The version published on our website at any given time is the authoritative one.

10) Contact

Please direct any questions about subscriptions to us:

 

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Frequently Asked Questions

Answers Before the Offer

Delivery, payment, financing, and service—these are the issues that should be clarified before making an investment decision.

We ship throughout the European Union. Our focus is on the DACH region—Germany, Austria, and Switzerland—because we have established our own freight forwarding, installation, and service partners there and can make binding delivery commitments.

For deliveries to other EU countries, we calculate shipping and installation costs on a project-by-project basis. Please let us know the delivery location, floor level, and access conditions—both of these details, along with the price, will be included in your quote.

If the item is in stock, please allow 7–10 business days from the date we receive your payment.

For custom models, specific color and upholstery requests, or complete studio setups, the delivery time may be longer. The binding delivery window is listed in your order confirmation—as a commitment, not an estimate.

We'll contact you before we process a payment.

You'll be given a realistic delivery date, and you can then decide for yourself whether to wait, switch to an available model, or cancel your order. We do not accept payment for items for which we cannot meet the delivery date.

The following payment methods are available at checkout:

  • Credit and debit cards — Visa, Mastercard, American Express, Maestro, and UnionPay.
  • Digital Wallets — Apple Pay, Google Pay, and Shop Pay.
  • Local payment methods in Europe — Bancontact (Belgium), iDEAL and Wero (Netherlands), Przelewy24 (Poland), and MobilePay.
  • Payment by bank transfer in advance — the standard for larger orders and studio equipment.
  • Payment in installments via PayPal — for eligible customers.
  • Hire purchase and leasing through our financing partner.

For larger orders, we recommend bank transfers or financing, as credit card and digital wallet limits are often lower than the order amount. Additional payment methods, including installment plans and BNPL options, are currently in development.

Yes. With hire purchase or leasing, you spread out the investment over monthly payments instead of paying it all at once. With hire purchase, the device becomes your property at the end of the term.

Upon request, we'll include the terms directly in the quote so you can see the purchase price and monthly payment side by side. You'll find all the details and a calculator under " Leasing & Rent-to-Own."

Phone: Monday through Friday, 9:00 a.m.–5:00 p.m. (CET) at 0800 000 8929 — toll-free from Germany.

WhatsApp: You can also reach us outside of business hours at +43 665 67105401.

Email: beratung@kraftathlet.de for quotes and advice; customersuccess@kraftathlet.de for service and post-purchase inquiries.

You may return your order within 30 days of receipt. To do so, the merchandise must be unused and in its original packaging—for commercial equipment, this is a prerequisite for it to be resalable.

Please notify us in advance if you wish to return an item so that we can arrange for its return. The full terms and conditions are outlined in our Return Policy.

Yes. Upon request, we’ll handle transportation to the installation site—including transport within the building, setup, functional testing, training for your team, and disposal of packaging materials—even in buildings without a ramp or freight elevator.

Tell us the floor, door width, and elevator situation, and we'll include the location and price in the quote instead of it being a surprise on delivery day.

The vast majority of our clients are studios, medical practices, hotels, and institutions. They receive a proper invoice showing the applicable sales tax.

For intra-Community deliveries to businesses with a valid, verifiable VAT ID number, we bill using the reverse-charge procedure. We assist public contracting authorities by providing the compliance and procurement documents required internally.

Can't find your question here?

Send us a floor plan or room measurements and tell us what you plan to do in that space. You'll receive an estimate before we discuss equipment.

Discuss the project 0800 000 8929