This subscription policy ("Policy") explains how subscription purchases work at the Kraftathlet Store ("Kraftathlet", "we", "us"). It applies to all products in our store for which a subscription option is available.
1) How Subscriptions Work
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When you select a subscription option at checkout, you authorize us to repeatedly charge the payment method you provided at the interval displayed at the time of purchase.
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Your subscription will automatically renew unless you cancel it in accordance with this Policy.
2) Prices, Taxes, and Shipping
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Subscription prices (and any displayed subscription discount) are shown at checkout and may vary depending on the chosen subscription option.
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Taxes and shipping costs (if applicable) are calculated at checkout and may change over time, e.g., due to your delivery address, shipping rates, and applicable tax regulations.
3) Order Confirmation and Receipts
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After each successful payment, you will receive an order confirmation or receipt via email.
4) Managing, Pausing, or Cancelling a Subscription
You can request to manage, pause, or cancel your subscription at any time by contacting us:
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Phone: +498000008929
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WhatsApp: +4366567105401
For verification, we may request basic information (e.g., order number and the email address used at checkout).
5) Changes to the Subscription
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You can request changes to your subscription (e.g., delivery interval, delivery address, or payment method) via the contact methods listed above.
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Please send change requests as early as possible before the next renewal date so that they can be considered for the next delivery.
6) Failed Payments
If a recurring payment fails, we may attempt to charge it again. If we cannot process the payment, your subscription may be paused or cancelled until a valid payment method is on file.
7) Unavailable Items (Out of Stock)
We strive to keep subscribable items available. Should a customer order a subscription product that is out of stock, we will attempt to reach the customer through all available communication channels (including email, phone, and WhatsApp) to inform them and coordinate the next steps.
8) Returns and Refunds
Returns, refunds, and the handling of warranty/guarantee for subscription orders are governed by our general return/refund policy as published on our website, unless mandatory legal provisions dictate otherwise.
9) Updates to this Policy
We may update this Policy from time to time to reflect operational, legal, or regulatory changes. The version published on our website at any given time shall apply.
10) Contact
You can direct questions about subscriptions to us:
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Phone: +498000008929
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WhatsApp: +4366567105401