✉️ Customer Service | Buying Guide | WhatsApp Consultation
5.0 on Google · 27 reviews 0800 000 8929 · Mon–Fri 9 a.m.–5 p.m. Hire Purchase & Leasing · Monthly payments instead of a lump sum
View as

Let our customers speak for us

based on 146 reviews
Great

Great device

Anonymous
Elina Pilates Vertical maple wood reformer—stored vertically against the wall: 235 × 61 cm, 2 reclining positions, supports up to 150 kg
100% Awesome!!

Completely satisfied:
There's nothing better than when a customer relationship turns into a friendship. Kraftathlet goes the extra mile. 100% recommended!

POTENTIAL - Pilates & Yoga Lucerne
Great service and advice

After a lot of research and comparison shopping, I decided on the Aerify compression set, which I was able to order at Kraftathlet . The thorough and helpful advice from customer service was great. All my questions were answered via chat, and I’m completely satisfied. After a while, I received a call asking if I was satisfied and if everything was okay. Now that’s what I call customer service! Everything was perfect. I asked about an additional adapter so I could use the jacket and pants at the same time, and shortly afterward I received a message and an offer, which I ordered right away. It’s really great how they take care of their customers here. I’m extremely satisfied and glad I chose this device and this supplier. The lymphatic drainage set works flawlessly—it’s quiet and easy to use. Top-notch!

Metta Brütt
Aerify Jacket Attachment for Charge – Compression for Arms, Shoulders, and Upper Body: 2 zipper extensions, with tubes

It's been a pleasure working with Kraftathlet and getting the most professional fitness equipment on the market! Thank you for your cooperation!

Herodie Sachpazidou

I received immediate answers to all my questions; their customer service is outstanding. They are also fair, fast, and reliable. I recommend them.

Tamás Cserba
great machine

Great machine, great service

Anonymous
Titanium Strength Elite Series Abductor Adductor – 2-in-1 Hip Training Machine with Weight Plates

It's a little pricey, but the workout experience is absolutely amazing.

Jule
Iron Neck Strength Bundle Neck Trainer Set – Band and Weight Plate Training in One Package: 3.0 Pro, Alpha Harness Plus, 25-, 35-, and 50-lb Bands

The brushless motor and belt suspension really reduce impact on the joints. Very comfortable.

david_h
inSPORTline ZenRun 50 Incline Bluetooth 150kg Motor

I practice martial arts and I can really tell the difference!

Patrick G.
Iron Neck Strength Bundle Neck Trainer Set – Band and Weight Plate Training in One Package: 3.0 Pro, Alpha Harness Plus, 25-, 35-, and 50-lb Bands

Glute-focused lifters, this is your holy grail. I'm so glad I added it to my setup.

Sophie T
Titanium Strength Elite Series Ultimate Standing Abductor (plate-loaded)

Glute-focused lifters, this is your holy grail. I'm so glad I added it to my setup.

Sophie T
Titanium Strength Elite Series Ultimate Standing Abductor (plate-loaded)

A real eye-catcher in the gym. Highly recommended!

Lukas
Elina Pilates Nubium Aluminum Reformer – Stored vertically after a workout: 246 × 78 cm, 5 springs, supports up to 150 kg

Bought for rehabilitation after an injury. Easy on the joints, stable frame, excellent support.

Vincent
inSPORTline ZenRun 50 Incline Bluetooth 150kg Motor

Studio-quality. Highly recommended!

david_h
Elina Pilates Nubium Aluminum Reformer – Stored vertically after a workout: 246 × 78 cm, 5 springs, supports up to 150 kg

All stations are running smoothly. They're really sturdy and very high-quality.

Lisa T.
Titanium Strength 5-Station Gym Machine, Black Series

Frequently Asked Questions

Answers Before the Offer

Delivery, payment, financing, and service—these are the issues that should be clarified before making an investment decision.

We ship throughout the European Union. Our focus is on the DACH region—Germany, Austria, and Switzerland—because we have established our own freight forwarding, installation, and service partners there and can make binding delivery commitments.

For deliveries to other EU countries, we calculate shipping and installation costs on a project-by-project basis. Let us know the delivery location, floor level, and access conditions—both of these details will be included in your quote along with the price.

That depends on the device and the model you choose. Once we've checked availability, we'll confirm the delivery date with you in writing.

For custom designs, specific color and upholstery requests, or complete studio furnishings, we’ll schedule the appointment together with you. The binding delivery window is listed in your order confirmation—as a commitment, not an estimate.

We'll contact you before we process a payment.

You'll be given a realistic delivery date, and you can then decide for yourself whether to wait, switch to an available model, or cancel your order. We do not accept payment for items for which we cannot meet the delivery date.

The following payment methods are available at checkout:

  • Credit and debit cards — Visa, Mastercard, American Express, Maestro, and UnionPay.
  • Digital Wallets — Apple Pay, Google Pay, and Shop Pay.
  • Local payment methods in Europe — Bancontact (Belgium), iDEAL and Wero (Netherlands), Przelewy24 (Poland), and MobilePay.
  • Payment by bank transfer in advance — the standard for larger orders and studio equipment.
  • Payment in installments via PayPal — for eligible customers.
  • Hire purchase and leasing through our financing partner.

For larger orders, we recommend bank transfer or financing, as credit card and digital wallet limits are often lower than the order amount. Additional payment methods, including installment plans and BNPL options, are currently in development.

Yes. With rent-to-own or leasing, you spread out the investment over monthly payments instead of paying it all at once. With rent-to-own, the device becomes your property at the end of the term.

Upon request, we'll include the terms directly in the quote so you can see the purchase price and monthly payment side by side. You can find all the details and a calculator under " Leasing & Rent-to-Own."

Phone: Monday through Friday, 9:00 a.m.–5:00 p.m. (CET) at 0800 000 8929 — toll-free from Germany.

WhatsApp: You can also reach us outside of business hours at +43 665 67105401.

Email: beratung@kraftathlet.de for quotes and advice; customersuccess@kraftathlet.de for service and post-purchase inquiries.

You can return your order within 30 days of receipt. To do so, the merchandise must be unused and in its original packaging—for commercial equipment, this is a requirement for it to be resalable.

Please notify us in advance if you wish to return an item so that we can arrange for its return. The full terms and conditions are outlined in our Return Policy.

Yes. Upon request, we’ll handle transportation to the installation site—including transport to the appropriate floor—as well as setup, functional testing, training for your team, and disposal of the packaging materials—even in buildings without a ramp or freight elevator.

Tell us the floor, door width, and elevator situation, and we'll include the delivery location and price in the quote instead of it being a surprise on delivery day.

The vast majority of our clients are studios, medical practices, hotels, and institutions. You will receive a proper invoice showing the applicable sales tax.

For intra-Community deliveries to businesses with a valid, verifiable VAT ID number, we bill using the reverse-charge procedure. We assist public contracting authorities by providing the compliance and procurement documents required internally.

Can't find your question here?

Send us a floor plan or room measurements and tell us what you want to do with the space. You'll receive an estimate before we discuss equipment.

Discuss the project 0800 000 8929

Compare /3