✉️ Customer Service | Buying Guide | WhatsApp Consultation
4.89 / 5.00 · 2,800 reviews Trusted Shops 0800 000 8929 · Mon–Fri 9 a.m.–5 p.m. Hire Purchase & Leasing · Monthly payments instead of a lump sum
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Let our customers speak for us

based on 146 reviews
Great

Great device

Anonymous
Vertical Pilates Reformer for Home Use – Elina Pilates
100% Awesome!!

Completely satisfied:
There's nothing better than when a customer relationship turns into a friendship. Kraftathlet goes the extra mile. 100% recommended!

POTENTIAL - Pilates & Yoga Lucerne
Great service and advice

After a lot of research and comparison shopping, I decided on the Aerify compression set, which I was able to order at Kraftathlet . The thorough and helpful advice from customer service was great. All my questions were answered via chat, and I’m completely satisfied. After a while, I received a call asking if I was satisfied and if everything was okay. Now that’s what I call customer service! Everything was perfect. I asked about an additional adapter so I could use the jacket and pants at the same time, and shortly afterward I received a message and an offer, which I ordered right away. It’s really great how they take care of their customers here. I’m extremely satisfied and glad I chose this device and this supplier. The lymphatic drainage set works flawlessly—it’s quiet and easy to use. Top-notch!

Metta Brütt
Aerify Recovery Jacket - Upper Body Compression

It's been a pleasure working with Kraftathlet and getting the most professional fitness equipment on the market! Thank you for your cooperation!

Herodie Sachpazidou

I received immediate answers to all my questions; their customer service is outstanding. They are also fair, fast, and reliable. I recommend them.

Tamás Cserba
great machine

Great machine, great service

Anonymous
Titanium Strength Elite Series Abductor Adductor – 2-in-1 Hip Training Machine with Weight Plates

It's a little pricey, but the workout experience is absolutely amazing.

Jule
Iron Neck Strength Bundle – 3.0 Pro, Alpha+ Harness, Bands 25/35/50 lb

The brushless motor and belt suspension really reduce impact on the joints. Very comfortable.

david_h
inSPORTline ZenRun 50 Incline Bluetooth 150kg Motor

I practice martial arts and I can really tell the difference!

Patrick G.
Iron Neck Strength Bundle – 3.0 Pro, Alpha+ Harness, Bands 25/35/50 lb

Glute-focused lifters, this is your holy grail. I'm so glad I added it to my setup.

Sophie T
Titanium Strength Elite Series Ultimate Standing Abductor (plate-loaded)

Glute-focused lifters, this is your holy grail. I'm so glad I added it to my setup.

Sophie T
Titanium Strength Elite Series Ultimate Standing Abductor (plate-loaded)

A real eye-catcher in the gym. Highly recommended!

Lukas
Elina Pilates Nubium Reformer Bundle

Bought for rehabilitation after an injury. Easy on the joints, stable frame, excellent support.

Vincent
inSPORTline ZenRun 50 Incline Bluetooth 150kg Motor

Studio-quality. Highly recommended!

david_h
Elina Pilates Nubium Reformer Bundle

All stations are running smoothly. They're really sturdy and very high-quality.

Lisa T.
Titanium Strength 5-Station Gym Machine, Black Series
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Frequently Asked Questions

Answers Before the Offer

Delivery, payment, financing, and service—these are the issues that should be clarified before making an investment decision.

We ship throughout the European Union. Our focus is on the DACH region—Germany, Austria, and Switzerland—because we have established our own freight forwarding, installation, and service partners there and can make binding delivery commitments.

For deliveries to other EU countries, we calculate shipping and installation costs on a project-by-project basis. Please let us know the delivery location, floor level, and access conditions—both of these details, along with the price, will be included in your quote.

If the item is in stock, please allow 7–10 business days from the date we receive your payment.

For custom models, specific color and upholstery requests, or complete studio setups, the delivery time may be longer. The binding delivery window is listed in your order confirmation—as a commitment, not an estimate.

We'll contact you before we process a payment.

You'll be given a realistic delivery date, and you can then decide for yourself whether to wait, switch to an available model, or cancel your order. We do not accept payment for items for which we cannot meet the delivery date.

The following payment methods are available at checkout:

  • Credit and debit cards — Visa, Mastercard, American Express, Maestro, and UnionPay.
  • Digital Wallets — Apple Pay, Google Pay, and Shop Pay.
  • Local payment methods in Europe — Bancontact (Belgium), iDEAL and Wero (Netherlands), Przelewy24 (Poland), and MobilePay.
  • Payment by bank transfer in advance — the standard for larger orders and studio equipment.
  • Payment in installments via PayPal — for eligible customers.
  • Hire purchase and leasing through our financing partner.

For larger orders, we recommend bank transfers or financing, as credit card and digital wallet limits are often lower than the order amount. Additional payment methods, including installment plans and BNPL options, are currently in development.

Yes. With hire purchase or leasing, you spread out the investment over monthly payments instead of paying it all at once. With hire purchase, the device becomes your property at the end of the term.

Upon request, we'll include the terms directly in the quote so you can see the purchase price and monthly payment side by side. You'll find all the details and a calculator under " Leasing & Rent-to-Own."

Phone: Monday through Friday, 9:00 a.m.–5:00 p.m. (CET) at 0800 000 8929 — toll-free from Germany.

WhatsApp: You can also reach us outside of business hours at +43 665 67105401.

Email: beratung@kraftathlet.de for quotes and advice; customersuccess@kraftathlet.de for service and post-purchase inquiries.

You may return your order within 30 days of receipt. To do so, the merchandise must be unused and in its original packaging—for commercial equipment, this is a prerequisite for it to be resalable.

Please notify us in advance if you wish to return an item so that we can arrange for its return. The full terms and conditions are outlined in our Return Policy.

Yes. Upon request, we’ll handle transportation to the installation site—including transport within the building, setup, functional testing, training for your team, and disposal of packaging materials—even in buildings without a ramp or freight elevator.

Tell us the floor, door width, and elevator situation, and we'll include the location and price in the quote instead of it being a surprise on delivery day.

The vast majority of our clients are studios, medical practices, hotels, and institutions. They receive a proper invoice showing the applicable sales tax.

For intra-Community deliveries to businesses with a valid, verifiable VAT ID number, we bill using the reverse-charge procedure. We assist public contracting authorities by providing the compliance and procurement documents required internally.

Can't find your question here?

Send us a floor plan or room measurements and tell us what you plan to do in that space. You'll receive an estimate before we discuss equipment.

Discuss the project 0800 000 8929

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