Mat Cleaner – Cleaning products from the " SportCom" mat line

The mat cleaner is the cleaning product from the “ SportCom ” mat product line. We currently do not have any manufacturer documentation for this product: packaging, composition, dosage, coverage, and material compatibility are not documented. We therefore carry it exclusively as a cleaner—without any claims regarding disinfection or other effects—and clarify the missing details with the manufacturer before each order.

Key Benefits

• Cleaner for mats and tatami – from the " SportCom" mat line
• No disinfectant—we promote only its cleaning power
• Package size still unspecified—the catalog lists a canister, while the shop's previous listing specified one liter
• Safety data sheet available upon request—we request it from the manufacturer before placing an order
• Material compatibility unknown—not documented for vinyl, EVA, and PU tatami mats

Who is it suitable for?

Best suited for studios, clubs, and dojos that reorder the cleaner from the SportCom program and clarify any open questions in advance.

Technical Specifications

• Product Type: Cleaning Agent for Sports Mats, Consumables
• Container: unconfirmed—the catalog lists a canister, while the shop's earlier listing mentioned a 1-liter bottle
• Composition: Not documented by the manufacturer
• Safety Data Sheet: We do not have it on hand—we will request it
• Material compatibility: Not documented for vinyl, EVA, and PU tatami mats
• Dosage and yield: not specified by the manufacturer

As of: 09/2026

Applications

Cleaning of mat, tatami, and interlocking floor surfaces in studios, clubs, and dojos. The manufacturer does not specify the dosage or contact time—please check with us before using the product for the first time.

Comparison with the sister model

Not a sister model—this is the only cleaning station in the " SportCom" mat lineup.

Compatible Accessories

• Dollamur Flexi-Roll Wrestling Mat
• Judo Tatami (Rice Straw), 1 × 1 m, 5 cm, with a non-slip underside
• Puzzle Mats, 4 cm

Frequently Asked Questions (FAQ)

Returns & Cancellations

Customers may request a return within 14 days of receiving the product at SportCom .

If an order consists of multiple products that are delivered separately, the 14-day cancellation period begins on the day the last product in the order was received.

To request a return, please contact us in advance via email:

customersuccess@kraftathlet.de

Please include your order number, your full name, the product name, and the reason for the return in your message. Our customer service team will review your request and then provide you with further return instructions.

After registering the return, the product must be returned without undue delay and no later than 14 days after notification of the cancellation.

The merchandise must be returned securely packaged and must include all accessories, instructions, individual parts, and components originally included in the shipment. The product must be in a condition that allows for proper inspection.

Custom-made items, personalized products, hygiene products once their seals have been broken, perishable goods, digital content, event-related services, or other products excluded by law may be excluded from return.

Refund

Upon receipt and inspection of the returned goods, the refund will be issued via the original payment method, unless another method has been agreed upon with the customer.

The refund may include the product price as well as standard shipping costs. If the customer selected a more expensive shipping method than the standard shipping option offered, the additional shipping costs may be excluded from the refund.

The customer is generally responsible for return shipping costs, unless the return is due to a confirmed product defect, a shipping error, or another issue confirmed by our customer service.

The refund may be withheld until the returned merchandise has been received or until the customer has provided valid proof of return.

Products with damage, missing parts, missing accessories, excessive wear and tear, or signs of use beyond what is considered normal inspection may be excluded from a full refund or may only be partially refunded.

Damaged, Defective, or Incomplete Products

If a SportCom product arrives damaged, defective, or incomplete, please contact us as soon as possible at:

customersuccess@kraftathlet.de

Please provide us with your order number, a brief description of the problem, and clear photos or videos of the product, the packaging, and the visible damage.

For package or freight deliveries, the goods should be inspected upon delivery whenever possible. Any visible shipping damage should be noted with the delivery person. The packaging should be retained until the case has been reviewed.

Depending on the situation, we may offer replacement parts, repair assistance, an exchange, a replacement shipment, a return for inspection, or a refund.

Warranty & Guarantee

SportCom Products are subject to statutory warranty rights. According to the official SportCom Terms and Conditions of Sale, customers benefit from statutory warranties in addition to any commercial warranties that may be offered for certain products.

The statutory warranty of conformity is valid for up to 2 years from the date of delivery. It covers products that do not conform to the contract, including defects in the product, packaging, assembly instructions, or installation, if applicable.

In the event of a valid nonconformity, the customer may request repair or replacement. If repair or replacement is impossible or disproportionate, another reasonable solution, such as a refund, may be offered.

SportCom ’s terms and conditions also cover protection against hidden defects. If a hidden defect renders the product unsuitable for its intended use or significantly reduces its usability, the customer may be entitled, depending on the case, to return the product for a full refund or to receive a partial refund.

The following are not covered: damage caused by improper use, incorrect assembly, mishandling, lack of maintenance, normal wear and tear, accidental damage, cosmetic damage, external influences, unauthorized repairs, or use outside the intended purpose.

Warranty Claim Process

For warranty or service inquiries, please contact us at:

customersuccess@kraftathlet.de

Please send us the following information:

Order number
Product name or model
Proof of purchase
Brief description of the problem
Photos or videos of the defect
Photos of the packaging, if the issue involves shipping damage

After reviewing your request, we will inform you of the next steps. Depending on the situation, this may include a fault analysis, delivery of replacement parts, repair, replacement shipment, exchange, return for inspection, partial refund, or full refund.

Sportcom is a French company and a European leader in the design and construction of facilities for martial arts and functional training. They are not just an equipment supplier, but a full-service provider for martial arts clubs, with their own research and development department and a track record of high-profile projects, including the 2012 Olympic Games in London.