Service Email: customersuccess@kraftathlet.de Sales Email: beratung@kraftathlet.de

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Questions We Hear Every Day

Quick answers to help you move forward with confidence.

How can we reach you?

You can call us at +49 (800) 000 8929, email us, or reach us via WhatsApp. For sales inquiries and consultations, email beratung@kraftathlet.de. For order support, returns, or product help, email customersuccess@kraftathlet.de.

Do you offer financing?

Yes. We offer Klarna financing, leasing option and pay on invoice for private and commercial customers. We offer special deals for Studios and business customer you can apply through our contact form.

How long does delivery take?

In-stock items: 3-14 business days to Germany/Austria. Custom or bulk orders: confirmed during consultation. We coordinate all logistics and provide tracking.

Do you install the equipment?

For B2B projects, we coordinate professional installation. For home gym orders, we provide detailed setup guides. Installation services available upon request.

What if the equipment doesn't fit my space?

30-day trial period. If any component is not functional, we will provide a replacement or refund (undamaged returns; customer pays return shipping + 5% restocking fee).

Are you an authorized dealer?

Yes. We partner directly with manufacturers (Elina Pilates, Titanium Strength, Force USA, IsoMax, and much more). Every product includes full manufacturer warranty—no grey market imports.

Can I customize a bundle or package?

Absolutely. All studio packages and bundles are fully customizable based on your space, budget, and training focus.

Do you ship outside Germany and Austria?

Yes. We ship to 25+ European countries. Delivery times and costs vary by location. Contact us for a quote.

What's your return policy?

30-day money-back guarantee. Undamaged returns accepted (customer pays return shipping + 5% restocking fee).

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